Visiting Angels in-home care makes it possible for seniors and adults with special needs to live at home while maintaining their independence. Through their network of 600+ franchised agencies (including the Newton, Massachusetts branch), Visiting Angels’ compassionate caregivers provide non-medical care customized to the needs of each client.

Improving the company’s profits — without sacrificing quality of care

By 2050, seniors will make up 20% of the population, and demand for in-home caregivers is rising accordingly. This makes retaining great healthcare workers a constant priority for Larry Michel, owner of Visiting Angels Newton. 

But while he wanted to keep employees happy, he also needed to enhance their performance and grow profits. Visiting Angels Newton zeroed in on several areas for improvement, including visit tardiness, skipped shifts, and missed clock-ins. However, electronic visit verification (EVV) offered the most urgent and valuable growth opportunity.

EVV operates as a state-mandated time card that verifies that Medicaid personal care and home health services were provided. State funding for the business depends on EVV compliance, so lapses can seriously affect revenue cycles. However, EVV has only been required since 2023, so getting caregivers to adopt this new mandate has been especially difficult for most agencies.

Larry was concerned that preventable errors and compliance gaps were reducing billable hours. After all, even submitting EVV documentation late could have disastrous effects on the company's bottom line. 

To ensure every billable hour was accounted for, Larry needed to incentivize his staff to properly track their time and services provided in a way that felt rewarding, not punitive. Otherwise, he risked losing the people his business relied on. 

“We seldom see our caregivers because they’re always in clients’ homes. Thankfully, Perry allows us to be right there with them, supporting and rewarding them for doing good work.” 

Increasing EVV compliance and caregiver performance with Perry Points

With Perry, Visiting Angels Newton better engages employees and strategically increases specific business metrics. To do this, Larry uses the Perry platform to track individual and company-level performance, including key metrics like EVV compliance, on-time visit percentage, and total missed shifts. 

Using these insights, Larry then leverages Missions and Perry Points to drive targeted improvements: 

• Missions. Larry gamifies how he drives organizational change by automatically rewarding the targeted behaviors he wants to see. For instance, one mission incentivized caregivers to comply with EVV requirements. Caregivers could complete this mission each shift to earn additional rewards, incentivizing employees to build a habit of completing the required documentation. 
• Perry Points. The rewards work on a points system. Caregivers can use the Perry app to track how many points they've earned and for what. They can also see what actions they can take to earn more points, encouraging employee engagement. When caregivers earn enough points, they can redeem their rewards for a gift card to over 50 leading retailers. 

Best of all, Perry’s white-label, branded experience reinforced that caregivers could trust the platform. As a result, employees quickly adopted the program, helping the agency reach its goals faster. 

“It takes just 10 or 15 seconds for our caregivers to use Perry. But it makes a huge difference to our business, our office, and our clients.”

Improving cash flow with a 16% higher EVV completion rate

Since adopting Perry, Visiting Angels Newton reports that both caregivers and clients are happier. “I’ve never seen such big smiles,” Larry explains. This sentiment has translated to improved patient care and a better bottom line: 

• 2,000 more hours billed in one year
• 95% caregiver retention rate
• 21% more on-time visits
• 16% higher EVV completion 

“Nothing can quantify the look of joy on a caregiver's face when they realize how much we appreciate them. That’s definitely a highlight of using Perry.”